This Dialogue Btw African Store Owner (SO) and Young Male (customer) spoken in Nigerian broken pidgin English proves Customers Can't Always
Customer: Madam u get waterleaf? (madam do you have waterleaf?)
SO: How many? Take the one wey dey outside. If e finish ____I go bring more inside.
Customer: I no wan dis ones….. e don spoil…….bring the ones inside.
SO: nothing do am….they just arrive…..
If u know wan sell am ….I go go somewhere else….oooo......a beg no waste my time.
The store owner didn't respond while I stood by watched struggled to stifle a laugh. Instead she gave him a disapproved look
turned round faced me .....'sorryooooo have you picked your foodstuffs ....... do you want something else?' I thought we'd heard the last of the rude customer guy.......
wan sell am or not? Make I no waste my time here..ooooo..
I witnessed the duo dole out insults and innuendoes at each other like well-timed stage actors. The customer guy in his 30s or so, the store owner lady in her 60s
both Nigerians. I did throat-clearing impatient desperate to be served. The young guy certainly pride himself in the ability to shock or entertain with his rudeness. This is London when you step into African food stores you drop your guard and go all the way
naija! Though not necessarily in a rude way but positively with nostalgia.
Would this Nigerian guy talk to customers service staffs in mainstream superstores Walmart, Tesco, Sainsburys, Waitrose, Costco et al like
he did to this lady? Equally, would the store owner be off standish with her customers the way she was with this guy in a bigger main stream supermarket?
Nobody wears insult well never mind older person.
The broader question is how do you handle customer service problem in the market? The truth is customer care does not exist in such places. You get the smooth and the rough, it is where you can’t return unwanted products for a refund or exchange never
mind an apology for poor service or rude behaviour.